I was asked by an Apple rep to send in diagnostic logs via the iOS diagnostics app in an attempt to diagnose a reboot/battery issue with an iPhone 4S.
Curious as to how this information was collected and more importantly what was collected, I fired up my new friend Fiddler
Below are my main observations of the iOS diagnostics app running on an iTouch with iOS 6.1
- To access the diagnostics app, open a browser and type the URL: diags://1 (the 1 is the ticket number of your support case – usually it is 5 digits)